scenario1-critical-outage.json

[
  {
    "id": "TT-SC1-001",
    "href": "https://tmf.mcpgateway.link/tmf-api/troubleTicket/v5/troubleTicket/TT-SC1-001",
    "name": "Critical Network Outage - Initial Report",
    "description": "NOC reports major network outage affecting Dublin city center",
    "severity": "Critical",
    "priority": "Critical",
    "ticketType": "incident",
    "status": "pending",
    "creationDate": "2026-02-01T06:00:00Z",
    "requestedResolutionDate": "2026-02-01T12:00:00Z",
    "lastUpdate": "2026-02-01T06:00:00Z",
    "@type": "TroubleTicket",
    "@baseType": "Entity",
    "@schemaLocation": "https://tmf.mcpgateway.link/schemas/TroubleTicket.schema.json",
    "relatedParty": [
      {
        "role": "originator",
        "partyOrPartyRole": {
          "id": "party-noc",
          "href": "https://tmf.mcpgateway.link/tmf-api/party/v5/organization/party-noc",
          "name": "Network Operations Center",
          "@type": "PartyRef",
          "@referredType": "Organization"
        }
      }
    ],
    "relatedEntity": [
      {
        "role": "affected",
        "entity": {
          "id": "NET-DUB-CENTER-MSC",
          "href": "https://tmf.mcpgateway.link/tmf-api/resource/v4/resource/NET-DUB-CENTER-MSC",
          "name": "Dublin Center MSC",
          "@type": "EntityRef",
          "@referredType": "MobileSwitchingCenter"
        }
      }
    ]
  },
  {
    "id": "TT-SC1-002",
    "href": "https://tmf.mcpgateway.link/tmf-api/troubleTicket/v5/troubleTicket/TT-SC1-002",
    "name": "Critical Network Outage - Investigation Started",
    "description": "Engineering team has started investigation of the outage",
    "severity": "Critical",
    "priority": "Critical",
    "ticketType": "incident",
    "status": "inProgress",
    "creationDate": "2026-02-01T06:00:00Z",
    "requestedResolutionDate": "2026-02-01T12:00:00Z",
    "expectedResolutionDate": "2026-02-01T10:00:00Z",
    "lastUpdate": "2026-02-01T06:30:00Z",
    "@type": "TroubleTicket",
    "@baseType": "Entity",
    "@schemaLocation": "https://tmf.mcpgateway.link/schemas/TroubleTicket.schema.json",
    "note": [
      {
        "text": "Power supply issue identified at main distribution point",
        "author": "Lead Engineer",
        "date": "2026-02-01T06:30:00Z",
        "@type": "Note"
      }
    ],
    "relatedParty": [
      {
        "role": "originator",
        "partyOrPartyRole": {
          "id": "party-noc",
          "href": "https://tmf.mcpgateway.link/tmf-api/party/v5/organization/party-noc",
          "name": "Network Operations Center",
          "@type": "PartyRef",
          "@referredType": "Organization"
        }
      },
      {
        "role": "owner",
        "partyOrPartyRole": {
          "id": "party-eng-lead",
          "href": "https://tmf.mcpgateway.link/tmf-api/party/v5/individual/party-eng-lead",
          "name": "Engineering Lead",
          "@type": "PartyRef",
          "@referredType": "Individual"
        }
      }
    ],
    "relatedEntity": [
      {
        "role": "affected",
        "entity": {
          "id": "NET-DUB-CENTER-MSC",
          "href": "https://tmf.mcpgateway.link/tmf-api/resource/v4/resource/NET-DUB-CENTER-MSC",
          "name": "Dublin Center MSC",
          "@type": "EntityRef",
          "@referredType": "MobileSwitchingCenter"
        }
      }
    ]
  },
  {
    "id": "TT-SC1-003",
    "href": "https://tmf.mcpgateway.link/tmf-api/troubleTicket/v5/troubleTicket/TT-SC1-003",
    "name": "Critical Network Outage - Resolution",
    "description": "Power restored, network back to normal operation",
    "severity": "Critical",
    "priority": "Critical",
    "ticketType": "incident",
    "status": "resolved",
    "creationDate": "2026-02-01T06:00:00Z",
    "requestedResolutionDate": "2026-02-01T12:00:00Z",
    "resolutionDate": "2026-02-01T09:15:00Z",
    "lastUpdate": "2026-02-01T09:15:00Z",
    "@type": "TroubleTicket",
    "@baseType": "Entity",
    "@schemaLocation": "https://tmf.mcpgateway.link/schemas/TroubleTicket.schema.json",
    "note": [
      {
        "text": "Power supply issue identified at main distribution point",
        "author": "Lead Engineer",
        "date": "2026-02-01T06:30:00Z",
        "@type": "Note"
      },
      {
        "text": "Electrician on site, breaker reset in progress",
        "author": "Field Technician",
        "date": "2026-02-01T07:30:00Z",
        "@type": "Note"
      },
      {
        "text": "Power restored. All sectors back online. Monitoring for stability.",
        "author": "Lead Engineer",
        "date": "2026-02-01T09:15:00Z",
        "@type": "Note"
      }
    ],
    "statusChangeHistory": [
      {
        "status": "pending",
        "statusChangeDate": "2026-02-01T06:00:00Z",
        "statusChangeReason": "Initial report received",
        "@type": "StatusChange"
      },
      {
        "status": "inProgress",
        "statusChangeDate": "2026-02-01T06:30:00Z",
        "statusChangeReason": "Investigation started",
        "@type": "StatusChange"
      },
      {
        "status": "resolved",
        "statusChangeDate": "2026-02-01T09:15:00Z",
        "statusChangeReason": "Issue resolved - power restored",
        "@type": "StatusChange"
      }
    ],
    "relatedParty": [
      {
        "role": "originator",
        "partyOrPartyRole": {
          "id": "party-noc",
          "href": "https://tmf.mcpgateway.link/tmf-api/party/v5/organization/party-noc",
          "name": "Network Operations Center",
          "@type": "PartyRef",
          "@referredType": "Organization"
        }
      },
      {
        "role": "owner",
        "partyOrPartyRole": {
          "id": "party-eng-lead",
          "href": "https://tmf.mcpgateway.link/tmf-api/party/v5/individual/party-eng-lead",
          "name": "Engineering Lead",
          "@type": "PartyRef",
          "@referredType": "Individual"
        }
      }
    ],
    "relatedEntity": [
      {
        "role": "affected",
        "entity": {
          "id": "NET-DUB-CENTER-MSC",
          "href": "https://tmf.mcpgateway.link/tmf-api/resource/v4/resource/NET-DUB-CENTER-MSC",
          "name": "Dublin Center MSC",
          "@type": "EntityRef",
          "@referredType": "MobileSwitchingCenter"
        }
      }
    ]
  }
]