Balloon Surprise Support

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# Balloon Surprise - Support & Help

Welcome to Balloon Surprise! We're here to help you have the best balloon-popping experience.

## Getting Started

### What is Balloon Surprise?

Balloon Surprise is a fun, family-friendly game where you pop colorful balloons to find a hidden surprise! One special balloon contains a photo or emoji - can you find it?

### How to Play

1. **Add Faces** - Tap "Manage Faces" on the home screen to add photos or emojis
2. **Choose Difficulty** - Select how many balloons (4, 8, 16, 32, or 64)
3. **Start Game** - Tap "PLAY" to begin
4. **Pop Balloons** - Tap balloons one by one to pop them
5. **Find the Surprise** - One balloon has the special surprise hidden inside!

## Frequently Asked Questions

### How do I add photos?

1. Tap "Manage Faces" on the home screen
2. Tap the "+" button
3. Choose:
   - **Take Photo** - Use your camera to take a new photo
   - **Choose from Library** - Select an existing photo
   - **Use Emoji** - Pick a fun emoji

### How do I delete a face?

1. Go to "Manage Faces"
2. Tap the "×" button on the face you want to remove
3. Confirm deletion

### What is the Cartoonify feature?

If you have the AI feature enabled, you can transform your photos into fun cartoon-style characters! Just tap the "Cartoonify" button on any photo in your gallery.

### How many faces can I save?

You can save up to 5 faces (photos or emojis) at a time.

### Does the app work offline?

Yes! Balloon Surprise works completely offline. No internet connection needed to play.

### Are there in-app purchases?

No! Balloon Surprise is completely free with no in-app purchases. Everything is included.

### Is my data safe?

Absolutely! All photos are stored locally on your device only. We never upload or share your photos with anyone.

### I see ads. Can I remove them?

The app shows occasional family-friendly ads between games to help support development. All ads are non-personalized and appropriate for all ages.

## Troubleshooting

### The app won't let me add photos

Make sure you've granted permission for Balloon Surprise to access your photos:
- **iOS**: Settings > Balloon Surprise > Photos > Allow Access
- **Android**: Settings > Apps > Balloon Surprise > Permissions > Photos

### The app won't let me take photos

Make sure you've granted camera permission:
- **iOS**: Settings > Balloon Surprise > Camera > Enable
- **Android**: Settings > Apps > Balloon Surprise > Permissions > Camera

### The game is lagging or slow

Try these solutions:
1. Close other apps running in the background
2. Restart the app
3. Restart your device
4. Try a lower difficulty level (fewer balloons)

### Photos aren't appearing

1. Make sure you've added faces in "Manage Faces"
2. Check that the photos saved successfully
3. Try adding the photo again

### The app crashed

1. Restart the app
2. Make sure you have the latest version
3. Restart your device
4. If the problem persists, contact us

## Age Appropriateness

Balloon Surprise is rated 4+ and designed for:
- Preschool children (with parent supervision)
- School-age children
- Families playing together
- All ages!

## Privacy & Safety

- ✅ No personal information collected
- ✅ Photos stored locally only
- ✅ No social features or chat
- ✅ Family-safe, non-personalized ads
- ✅ COPPA compliant
- ✅ No third-party sharing

## Contact Support

Need more help? Have a suggestion?

**Email**: [tylerdanielwork@gmail.com]

**Response Time**: We typically respond within 24-48 hours

When contacting us, please include:
- Your device type (iPhone, iPad, Android)
- Operating system version
- Description of the issue
- Screenshots (if applicable)

## About

Balloon Surprise is developed independently to provide fun, safe entertainment for families.

**Version**: 1.0.0  
**Last Updated**: January 2026

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Happy balloon popping! 🎈

© 2026 Balloon Surprise. All rights reserved.