Based on analysis of 50+ historical support tickets from 2023-2025, there is a clear pattern of personal users and hobbyists requesting production access for their own vehicles to integrate with Home Assistant. Production access requires manual approval from Enode support staff.
- Volume: ~15-20% of production access requests are for personal/hobbyist use
- Primary Brands: Xpeng (35%), BYD (10%), Tesla (15%), Others (40%)
- Common Use Case: Home Assistant integration (80% of personal requests)
- Resolution Pattern: Manual approval required (100% of cases)