Privacy Policy — Ember SMS Service

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# Privacy Policy — Ember SMS Service
**Effective Date:** February 28, 2026
**Operator:** Pretzinger Agencies

## What This Service Does
Ember is an internal automated assistant operated by Pretzinger Agencies. This SMS service sends operational notifications, business metric alerts, task reminders, and status updates to the business owner and a small number of designated family members.

## Information Collected
- Phone numbers of pre-approved recipients (provided by the business owner)
- Message content and delivery status
- No information is collected from recipients

## How Information Is Used
- To deliver SMS/MMS notifications on behalf of Pretzinger Agencies
- To log message delivery status for troubleshooting
- Messages are not used for marketing, advertising, or customer outreach

## Information Sharing
We do not sell, share, or distribute any personal information to third parties. Message data is stored on private infrastructure and is not accessible to anyone other than the business owner.

## Opt-Out
Recipients may opt out at any time by replying **STOP** to any message. Once opted out, no further messages will be sent.

## Contact
Pretzinger Agencies
Craig Pretzinger
Email: craig.pretzinger@gmail.com

## Changes
This policy may be updated at any time. Changes take effect immediately upon posting.