Evan Root cellarweasel

## The Operations Report Card.md

      
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                — forked from markwragg/The Operations Report Card.md
            
              
                The Operations Report Card
              
          
    The Operations Report Card

Source: https://web.archive.org/web/20130525075044/http://www.opsreportcard.com/
Public Facing Practices


Are user requests tracked via a ticket system?
Are "the 3 empowering policies" defined and published?
How do users get help?
What is an emergency?