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August 29, 2025 14:16
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| Who had experience when all interactions with clients were recorded in the project, but it was unrealistic to analyze them manually? How did you solve the problem of “losing the big picture”? |
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I had experience working on a project where every interaction with a client was recorded, but it was impossible to analyze everything manually. At some point, we simply stopped understanding the big picture. Then I started looking for technologies that automate analytics. And I learned about https://www.noralogix.com/genesys . This platform seemed like a logical solution: data is not lost, it is converted into understandable reports and helps improve the service. Perhaps this is the future of customer experience